Understanding the Hotel Star Rating System – Example – Toronto

When anyone is in need of a hotel, one of the first things noted on any website is the hotel name and the star rating. Star ratings can be confusing for some people as different countries often employ different criteria for the rating of hotels and resorts. A prime example of this is between North American properties and Caribbean resorts. Many people often think a 3 star hotel in Nassau is the same quality as a 3 star hotel in Toronto, however this is often not the case. In order to fully understand the star rating system for any downtown hotel in North America, the following gives a brief explanation of the description of each, using downtown Toronto hotels as examples. 1 – 1 1/2 Star Level These hotels/motels are often the most basic with no added amenities or services. Rooms are very basic and plain and do not offer guests much more than a place to sleep. In the case of Toronto there are no real properties of this level simply because persons coming to a large metropolitan area expect certain level of service and so there is no market for this level of hotel. 2 – 2 1/2 Star Level These hotels offer guests basic rooms with limited services. Often these hotels will offer guests some amenities and services such as limited in room amenities, 24 hours front desk, and some many have an on-site restaurant or coffee shop. Rooms are clean, and housekeeping service is provided daily. An example of a property of this star rating in downtown Toronto would be the Econolodge or the Days Inn 3 – 3 1/2 Star Level These hotels are offer guests rooms which are above the basic level and have more in terms of guest services and facilities. These hotels will have a restaurant on site, and will offer guests a wider array of services such as valet services, business services, conference facilities, gym, pool, and many other items. An example of a property of this star level in downtown Toronto would be the Best Western Primrose Hotel or Courtyard by Marriott 4 – 4 1/2 Star Level These hotels offer guests superior rooms which often have enhanced in room amenities and a offer guests a far greater level of services and amenities. Additional services may include, personalized concierge services, a variety of fine dining restaurants, day spas, whirlpools, a variety of suites, and limousine services. Examples of this star level in downtown Toronto would be the Four Seasons or the Hyatt. 5 Star These hotels are rare in any city, as the standard of services and facilities required to be ranked a 5 star hotel is almost unattainable. These hotels will arrange for their guests absolutely anything they wish. Personal butlers are assigned to ensure that the guest will want for nothing. Recently, downtown Toronto opened the first and only 5 star property in the city, the Hazelton Hotel, located in the trendy Yorkville district. 5 star properties are all about the best in service and luxury.